Privacy Policy – TechRepair

1. Interpretation and Definitions

1.1 Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

1.2 Definitions

2. Collecting and Using Your Personal Data

2.1 Types of Data Collected

2.1.1 Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Usage Data

2.1.2 Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, mobile device identifiers, operating system information, the pages or screens of Our Service that You visit, the time and date of Your visit, the time spent on those pages or screens, and other diagnostic data.

3. Information Collected while Using the Service

While using Our Application and associated web platform, in order to provide features of Our Service, We may collect, with Your prior permission:

• Information regarding Your location
• Pictures and other information from Your Device’s camera and photo library

3.1 Operational Media Data

The Service collects and processes photographic evidence generated during field operations, including but not limited to images of wind turbine blades, equipment, installations, and repair or upgrade processes.

These images are used strictly for:

• Operational reporting
• Engineering review
• Safety compliance
• Quality assurance and auditing

Ownership of such media remains with the client organization.

3.2 Operational Data

We collect and process operational data related to:

• Work Orders
• Inspection processes
• Maintenance, repair, and upgrade activities
• Safety procedures and compliance documentation

This data is essential for the functionality of the Service.

3.3 Signature Capture

The Service allows users to capture handwritten signatures directly within the application or web platform using touchscreen or pointer input (for example, finger, stylus, mouse, or trackpad).

These signatures are embedded into generated reports, including PDF documents, to confirm:

• Task completion by field technicians
• Review and approval by supervisors or authorized personnel

These signatures are used strictly for operational validation and compliance purposes.

3.4 Role-Based Access

Access to data within the Service is restricted based on user roles and responsibilities, including but not limited to technicians, project managers, engineering personnel, and safety personnel.

3.5 Data Transmission

Data, including images and operational information, may be transmitted in real-time or near real-time to authorized users for monitoring, reporting, and operational purposes.

4. Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain the Service
• To manage user accounts and user access
• To perform, administer, and support contracts and client services
• To contact users regarding support, account activity, product updates, and service-related notices
• To analyze usage and improve the Service, product functionality, and user experience
• To comply with legal obligations and enforce Our agreements

We do not sell, rent, or trade personal or operational data to third parties.

5. Client Data Ownership

All operational data, reports, images, and documentation generated through the Service remain the property of the client organization.

The Company acts solely as a processor of such data for the purpose of providing the Service.

6. Retention of Your Personal Data

The Company will retain Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

We may retain certain information longer where required for legal, regulatory, security, backup, or fraud prevention purposes.

7. Transfer of Your Personal Data

Your information, including Personal Data, may be processed at the Company’s operating offices and in any other location where the parties involved in the processing are located. This means that such information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.

8. Delete Your Personal Data

You have the right to request access to, correction of, or deletion of the Personal Data that We have collected about You, subject to applicable legal and contractual obligations.

You may also be able to update or remove certain information directly through Your account settings, where available.

9. Disclosure of Your Personal Data

We may disclose Personal Data:

• To comply with legal obligations
• To protect and defend the rights or property of the Company
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users or the public
• In connection with a merger, acquisition, restructuring, financing, or sale of assets

10. Security of Your Personal Data

We use secure cloud infrastructure and industry-standard security practices to protect data, including encryption, access controls, and secure storage mechanisms.

However, no method of transmission over the Internet or method of electronic storage is 100% secure, and We cannot guarantee absolute security.

11. Children’s Privacy

The Service is not intended for individuals under the age of 13, and We do not knowingly collect Personal Data from children under 13.

12. Links to Other Websites

Our Service may contain links to third-party websites or services that are not operated by Us. We strongly advise You to review the privacy policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will post the new Privacy Policy on this page and update the “Last updated” date at the top of this Privacy Policy.

14. Contact Us